Help and support
Questions about DriveMate, or something not working as it should? Most answers are below. If yours isn't, write to us.
Contact us
Email support@trydrivemate.com. If it's about a trip, include its date and time; from the app or the dashboard, a trip's "Report a problem" sends us a copy of it without its addresses.
Common questions
Trips aren't being recorded
In the iPhone's Settings › DriveMate, set Location to Always with Precise Location on, and allow Motion & Fitness. Don't close DriveMate from the app switcher: iOS then stops waking it for new drives. In the app, check that detection isn't paused and that off hours don't cover the time you drove.
A trip was split in two, or didn't end
Open the trip: Join merges it with the trip before or after, and Split divides it at a stop. Both can be undone for a few seconds. If it keeps happening on the same route, use Report a problem on the trip so we can look at it.
Subscriptions and the free week
Your first trip is free. After it, DriveMate Pro is yearly, starting with a 7-day free trial, or monthly. Subscriptions renew automatically until cancelled; manage or cancel them in your iPhone's Settings › Apple Account › Subscriptions. On a new phone, use Restore purchases in Settings › DriveMate Pro.
Downloading or deleting your data
Download everything, free, from the app (Settings › Privacy and data) or the dashboard (Settings › Your data). Delete your account from the same places: your records are removed from our servers within 30 days.